Refund policy

Physical Products

All physical product purchases are final sale and are not eligible for return or exchange.

If your order arrives damaged or defective, or you receive an incorrect item, contact us at connect@clarityprint.co as soon as possible after delivery. Please include your order number and photos of the issue when applicable.

We’ll review the issue and, when appropriate, provide a replacement, refund, or other resolution. Please do not send an item back unless we provide return instructions.

Events and Experiences

Registrations for events, workshops, live experiences, and other limited-capacity offerings are final sale and non-refundable.

If you are unable to attend, you may request to transfer your registration to another person. Transfers may require prior approval depending on the nature of the experience and any participation requirements. Failure to attend does not qualify for a refund or credit.

If Clarity Print Co. cancels an event or experience, registered guests will receive information regarding the applicable refund, rescheduling, credit, or other available options. If a registration includes a physical product that has already been shipped or delivered, the value of that product may be deducted from any applicable refund or credit.

Approved Refunds

If a refund is approved under this policy, it will be issued to your original payment method. Please allow up to 10 business days for processing, plus any additional time required by your bank or credit card company.

If more than 15 business days have passed since we approved your refund, contact us at connect@clarityprint.co.

Questions

For questions about your order, registration, or this policy, contact us at connect@clarityprint.co.